Privacy policy

Who we are

MetriStitch is an embroidery digitizing studio. You can reach us at metristitch@gmail.com.

What we collect

When you send the order or trial form we collect your name, email address, country, what you need, and any optional details you add: company, size, placement, fabric, formats, rush choice and message. If you attach artwork, we receive those files.

If you message us on WhatsApp or email us, we receive what you send and your contact details.

We measure visits with a privacy-friendly analytics tool that does not use cookies. It counts page views and a few actions, such as sending the form or opening WhatsApp. It does not build profiles of individual visitors.

The form uses Cloudflare Turnstile to block automated spam. Turnstile may process technical information from your browser to tell people from bots.

Why we use it

We use your details to answer your request, prepare a quote, deliver files, and keep records of our work. We use technical and analytics data to keep the site working, block spam and understand which pages help visitors.

Who handles your data for us

Cloudflare hosts this site and provides spam protection. Resend delivers the emails that the form sends. Umami provides the analytics. These providers process data on our behalf. If you choose to use WhatsApp, WhatsApp handles that conversation under its own terms.

How long we keep it

We keep requests and the files that come with them for as long as we need them to handle your request and to keep our business records. Ask us to delete them sooner and we will, unless we must keep something by law.

Your choices

You can ask us for a copy of your data, ask us to correct it, or ask us to delete it. Email us at metristitch@gmail.com.

We never resell a client’s logo or artwork.

Changes to this page

If we change this policy we will update this page.